In-fact, now we’re at a point in technological advancement that takes human touch out of the equation. We have managed to create virtual assistants, and this is steadily being normalised. (“But of-course?” is what you would think when someone describes awe for artificial intelligence). Digital-only banking is increasingly adopting AI technology to improve the efficiency of their processes. According to Business Insider, a staggering 89% of people claim to use mobile banking. Another substantial 70% said that they use mobile banking as their go-to when accessing their accounts.